Tickets purchased in yourtown Prize Home and Prestige Car draws do not qualify for a tax deduction under current Australian government taxation laws since your ticket purchase offers the potential for personal gain (i.e winning a prize) and does not meet the criteria for tax deductibility.

A donation must truly be a gift or donation – that is, you are voluntarily transferring money or property without receiving, or expecting to receive, any material benefit or advantage in return. A material benefit is something that has a monetary value. You can only claim a tax deduction for a gift or donation over $2 to an organisation such as yourtown that has the status of a Deductible Gift Recipient (DGR).

The new website has been designed for mobile first, as a Web App initially, and will lead into increased mobile capabilities. This is just the beginning, and we look forward to providing more for our members.

If this event were to happen yourtown would have to seek the advice of our regulators as it is possible that the entry would be considered invalid.

If a ticket were to be purchased in the name of a Company or Trust yourtown reserves the right to disqualify the entry as it would be considered a breach of our Terms and Conditions of entry.

The purchase amount of the ticket would be refunded via the method the ticket was purchased.

As part of the legislative requirements under which yourtown operates, prizes must be transferred to the person or persons names on the winning ticket and no other person.

In order to claim a prize, we require sufficient evidence of the winners identify and unfortunately this is something that would not be possible for accounts that are not in the name of an individual or individual/s.

When yourtown purchases a Prize Home, we engage independent certified building and pest inspectors to report on the condition of the property and its construction in accordance with the relevant Australian Building Standards. In addition to this, we engage an independent Structural Engineer to report on and certify the property for structural soundness.

yourtown uses an Independent Auditor from KPMG Enterprise who acts as the scrutineer during the draw process.

The Auditor is responsible for inspecting balls and checking them before they are put into the compartments. This is to ensure that all balls have not been tampered with, or damaged in anyway. A spare set of balls, which is kept in a secure locked storage is available should there be a need to make any changes. If a change is required then the full set of balls is removed and replaced.

The Independent Auditor also checks the numbers of each ball and ensures that they are provided in each compartment in accordance with how many tickets are available in the draw. This differs from draw to draw.

The draw can be attended by members of the public and licencing agencies i.e. State Government Departments who have issued permits can attend to oversee the draw process at any time without notice.

The Promoter is responsible for the proper management and conduct of the Art Union. Our CEO is yourtown’s Promoter and as Promoter, they are not eligible to purchase tickets in any yourtown Art Unions.

In addition to the Independent Auditor, the draws are conducted by yourtown’s CFO, Head of Marketing and Fundraising & from time to time the CEO. Anyone who has a role to play in the draw is ineligible to hold a ticket, as is any member of their immediate family. “Family member” includes spouses, de facto spouses, parents, step-parents, siblings, step-siblings, children and adopted children. That includes staff who are involved in the electronic draw processes. yourtown have been conducting Art Unions for more than 30 years and we are committed to full compliance with all legislative and permit requirements.

yourtown sells tickets across multiple channels. These channels sell from a pool of ticket numbers which could be in any range at any given time throughout the draw.

The maximum number of tickets available for sale is included in the Terms & Conditions of each draw.

Yes, they are. However, due to lottery permit limitations in WA Department of Racing, Gaming and Liquor, yourtown cannot distribute marketing materials electronically by email or by post to residents who have not signed up directly to receive this information. This includes advertising such as brochures, emails, TV advertisements (that aren’t purchased as a nationwide advertising buy), or conduct telemarketing activities by phone to new supporters. This restriction is in place because yourtown does not possess a WA permit.

Nonetheless, if a resident of Western Australia purchases tickets through yourtown's website or directly by phone as a new customer or current myplace member, those tickets are considered valid entries for the respective draws. Please note that under QLD law there is no restriction applied to the sale of tickets to persons who reside in another State or Territory.

The maximum number of tickets available for sale each draw varies from Art Union to Art Union. The maximum number of tickets in each draw is stated in the Terms and Conditions on the ticket and on our website.

Results for the Luxury Prize Home and Prestige Car Draws are published on our website the afternoon of the draw and in "The Australian" newspaper the following Tuesday after the draw. Draw results are emailed to current ticket holders (if an email is listed on their account). You can also watch the draw live on the yourtown Prize Homes Facebook page.

Legislation requires that prizes cannot be transferable for cash.

The more tickets you buy in a yourtown Prize Draw, the more Gold Bullion you can win with First Prize. Tickets need to be purchased under the one account and all in the same name/s in the same draw.

You choose how to spend your Flight Centre travel voucher prize. You can select a ready-made Flight Centre travel package, or design your own holiday to include accommodation, flights, car hire, campervan hire, sightseeing passes and tours. In fact, virtually any travel product that is offered by Flight Centre can be purchased with your Flight Centre travel voucher. You have 24 months to redeem your voucher from the date of the prize draw.

Our luxury Prize Home Draws are conducted by barrel draw and usually conducted at 5 Cordova Street, Milton QLD 4064 or nominated yourtown Prize Home. General public are invited to come along.

Prestige Car Draws are conducted by barrel draw and usually conducted at 5 Cordova Street, Milton QLD 4064.

The draw is conducted live on our yourtown Prize Homes Facebook page.

A yourtown official who is not a ticket holder is responsible for the conduct and supervision of the draw. A qualified accountant is also in attendance.

The barrel is a motor driven perspex see-through rolling cylinder with six compartments. Each compartment is loaded with numbered balls covering all possible ticket number combinations for the draw. This means that if the draw has a maximum of 500,000 tickets, the first compartment will need to be loaded with six balls, 0, 1, 2, 3, 4 and 5, while each subsequent compartment is loaded with balls numbered 0-9.

With the press of a button, the barrel rolls for a minimum of 15 seconds. When it stops, the numbered balls automatically fall into the holding compartments producing a number when read from left to right. The number is checked against our computerised record of sold and unsold tickets. If the number drawn is an unsold ticket number, then it will be re-drawn until we have a winner.

In the event of the manual barrel being used, the barrel will be spun five times.

In the case of a ball not dropping, the barrel will be re-spun.

The process is repeated for all supplementary prizes.

The myplace and subscription draws, and other promotional prizes, are drawn by computer.

Of course! We love to share our winners' stories. Read all about Melanie, who won our stunning luxury Prize Home in Tallebudgera in 2019.

Want to hear more stories? Here are some of our latest winners (Draws 503, 508, 510, 511 and 512) on how winning these Million-dollar Prize Homes has changed their lives forever.

Each Draw is conducted live on our yourtown Prize Homes Facebook page, so you can watch on to see if it's your ticket we call!

How are winners notified?

If a current daytime telephone number is on record, it's used to contact the First Prize winner and inform them of their prize as soon as the results from the draw have been confirmed. All winners will receive their notification by registered mail. These letters are prepared immediately following the draw and mailed on the day of the draw.

Often yourtown will post winners stories on our Facebook page and occasionally we will release exclusive videos of the Winner's Call - when they're first notified of their win!

Overseas non-Australian citizens or residents must check that in their own country there are no restrictions on them purchasing a ticket in the draw.

Citizens of New Zealand holding a subclass 444 Special Category visa (SCV) can participate in the Draw.

If an overseas non-Australian citizen or resident, including citizens of New Zealand not holding an SCV is the 1st prize winner of a property, yourtown cannot deliver that property unless the prize winner obtains all necessary Australian Federal Investment Review Board approval on their own application.

All tickets and prize values are in Australian dollars (AUD) and yourtown is only able to accept payment in Australian currency. Due to some changes to International mailing rules, tickets can no longer be mailed to overseas supporters. By providing an email address yourtown is however able to email ticket numbers.

What is Bullion?

Bullion is the general name for pure gold or silver (at least 99.5%) which have been transformed into bars or minted into coins for investment purposes.

Why do you offer Gold Bullion instead of Cash?

Due to legislative conditions and requirements in Australian States where yourtown applies for gaming permits, there are strict rules in relation to offering cash as prizes, therefore Gold Bullion is substituted as a prize.

Gold Bullion Prizes and Contact Information

Our current suppliers of Gold Bullion prizes are:

1. ABC Bullion
2. As Good As Gold Australia

If a supporter wins Gold Bullion as part of their prize, they have the option to store the gold at no cost for the first 12 months, or sell part of or all of the gold back at any time for cash.

Gold is valued at the purchase price on the day of the draw. Selling costs of between 2 and 2.5% apply and are incurred by the winner at the time of sale. The value of the Gold Bullion could be affected by the fluctuating spot price on the day of sale. The true value of the gold if sold may not be worth the full prize value as purchased on the day of the draw.

As we transition to our new supporter system, we're aware that supporters are unable to update their credit card details online. We are working hard to ensure that this process is back in place to ensure a strong online supporter experience.

If you do require to update your credit card details, please call 1800 555 079 between 8am - 7pm (Mon - Fri) or 9am - 2pm (Sat - Sun) AEST.

Any donations made over $2 are tax deductible. Unfortunately the purchase of Art Union tickets is not considered a tax deduction.

A copy of any recent donation receipts can be viewed and printed by logging into your online account, or clicking here.

If you're having difficulties viewing or printing donation receipts, or you would like to request an end of financial year statement, please email: support@yourtown.com.au

All prize winners are notified by registered mail. These letters are prepared immediately following the draw and mailed on the day of the draw.

If a supporter wins a gift voucher, the voucher will generally be sent directly to the supporter by registered mail.

Virtually any travel product that is offered by Flight Centre can be purchased using the Flight Centre travel voucher. Flight Centre offers ready-made travel packages, or design your own holidays which can include accommodation, flights, car hire, campervan hire, sightseeing passes and tours. Supporters have 12 months to redeem the voucher from the date of notification on the prize letter.

Harvey Norman and David Jones vouchers can be used on any purchase whether in-store or online. Supporters have 24 months to redeem the voucher from the date of notification on the prize letter.

These cards are preloaded Visa cards and can be used for any in-store or online purchases. Cash withdrawals from these cards are not permitted. Supporters have 12 months from the date of purchase to redeem the card value.

Our tickets & promotional emails are sent in an image format. To ensure privacy and security some hosts (Outlook, Gmail, Hotmail etc) will prevent images from being downloaded. To resolve this issue, you may need to change the security settings within your host account to allow images to be displayed.

Please also be aware that when attempting to download or view your tickets, they’ll appear in a pop-up screen. You may again need to check your security settings to allow pop-ups.

yourtown is committed to protecting and securing your privacy and the personal information provided to us.

All personal information collected and held by yourtown is protected in accordance with Privacy Legislation and the Australian Privacy Principles.

For more information, read our Privacy Statement and Privacy Policy and our Fundraising Privacy Statement.

A copy of our Privacy Policy can also be downloaded.

To close your account or cancel your ticket subscription, supporters can either email support@yourtown.com.au or call yourtown's Customer Experience Team on 1800 555 079 between 8am - 7pm Monday to Friday and between 9am - 2pm Saturday & Sunday.

yourtown communicates with supporters through mail, email and SMS. If, at anytime, you wish to stop receiving these, follow these steps:

SMS messages

If you no longer wish to receive SMS messages from yourtown, you can opt out anytime.

All SMS messages sent by yourtown will contain an Opt Out link where supporters simply select to Opt Out.

Mail

If you no longer wish to receive mail from yourtown, you can change your communication preferences online in My Account

Under "Account Preferences", you can nominate to receive email notifications rather than postal notifications.

Email

If you no longer wish to receive emails from yourtown, you can change your communication preferences online through your account.

Under "Account Preferences", you can nominate to receive postal notifications rather than email notifications.

Supporters can also opt out or unsubscribe from receiving emails from yourtown at any time. All emails sent by yourtown will contain an unsubscribe link which is generally located towards the end of the email.

Alternatively, supporters can contact our Customer Experience Team on 1800 555 079, Monday - Friday between 8am - 8pm and Saturday & Sunday between 8am - 5pm.

At this time, there is no option for supporters to opt out of all three at the same time. If you wish to do so, you will need to go through the unsubscribe steps for all three above.

If you need to request a refund, there are a few steps to take. Please read the following procedures and policies, and if you still have questions, call our Customer Experience Team on 1800 555 079.

Refund Policy

Every endeavour will be made by yourtown to ensure that supporters of our Art Unions and donors are provided with clear and concise information when purchasing Art Union tickets or making a donation.

In accordance with Australian consumer law, yourtown is not obligated to provide a refund for any 'change of heart' decision related to the purchase of a ticket in our Art Unions or donations made to yourtown. However, where an individual believes that an administrative error has been made by them or yourtown, then yourtown will consider the refund on a case by case basis.

Where we have made an error or where there has been a genuine mistake made by the purchaser, yourtown will provide a refund in accordance with legislative requirements or specific Art Union licence conditions. Refunds are only valid in open Art Unions and will be payable on return of tickets to yourtown.

Requesting a refund

All requests for refunds must be made by the person who originally purchased the tickets or made the donation. Refund applications should be addressed to the Head of Marketing and Fundraising and provide information as outlined below:

Proof of purchase or donation made

The payment date

The amount of the payment to be refunded

The name of the payee (the supporter or donor)

A reference number such as a Customer Account Number or Tax Receipt (if known), and

The reason for the refund request.

Where requests are made via telephone, additional security information may be required to confirm the identity of the person requesting the refund.

How do I request a refund?

All refund requests related to our Art Unions or donations to yourtown or Kids Helpline can be sent by any of the following contact methods:

Email: support@yourtown.com.au or tickets@yourtown.com.au

Mail: GPO Box 2469, Brisbane QLD 4001

Phone: 1800 555 079 or +61 7 3368 1444 (Intl.)

Alternatively, individuals may lodge a request for a refund or return of goods via our website Feedback Form.

How soon can I expect a refund?

All refund requests will be logged into our systems and will be investigated and responded to within 20 business days.

How will I be refunded?

yourtown will only refund in Australian dollars (AUD). The method of refund will be the same as the purchase method. A refund will only be processed back to the credit card or bank account that was initially charged, with the exception of cash. In the event that a supporter has purchased via cash, the refund will either be made via cheque or direct deposit.

What if my refund is denied?

You can send an appeal request to our Chief Executive Officer at the contact details below, who will review your appeal and advise the outcome within 20 business days.

Email: support@yourtown.com.au or tickets@yourtown.com.au

Mail: GPO Box 2469, Brisbane QLD 4001

I would like to cancel my myplace membership and I want a refund for tickets in the current Art Union.

To request the cancellation of your myplace ticket subscription and a refund for tickets in the current draw, please either:

Email: support@yourtown.com.au or tickets@yourtown.com.au

Mail: GPO Box 2469, Brisbane QLD 4001

Phone: 1800 555 079 or +61 7 3368 1444 (Intl.)

Alternatively, individuals may lodge a request for a refund or return of goods via our website Feedback Form.

Once yourtown has received this request you will receive confirmation of your request either via email or phone.

Supporters can cancel their myplace Prize Home ticket membership or their Prestige Car ticket subscription either online or over the phone.

Online: Login to your account. Once logged in, supporters can either select "myplace" or "Edit membership". On the following page they will then be given the option to "Cancel membership".

Phone: Call our Customer Experience Team on 1800 555 079 between 8am - 7pm Monday to Friday or 9am - 2pm Saturday & Sunday.

If the lucky winner of the Prestige Car draw was an overseas resident there are the following options available.

The winner would be free to negotiate with the car dealership in Australia to sell the vehicle back to the dealer for cash (noting this would be in AUD dollars).

For any vouchers included as part of First Prize eg. Woolworths voucher: if the retailer does not have stores in the winner's country then under our current permit guidelines, yourtown would be able to offer a substitution prize that is similar and to the same or greater value than the original prize.

In this instance, we would also notify the Department of Liquor and Gaming, of the substitution which would likely be a voucher from a similar retailer in the winner's country.

yourtown offers the chance to win luxury prizes. Our Prestige Car Draw prizes are determined by feedback from our supporters. The winner is free to negotiate with the car dealership to trade in the car for another model or simply sell it back to the dealer.

yourtown offers our supporters the chance to win luxury prizes, not just gold. Our decision to have prestige cars (rather than gold) as our prizes was driven by supporter feedback. The winner is free to negotiate with the car dealership to trade in the car for another model or simply sell it back to the dealer for cash.

All motor vehicle prizes in a yourtown Prestige Car Draw include on-road and dealer delivery charges, but do not include motor vehicle insurance as this is a variable cost directly related to individual driver circumstances.

Each year yourtown runs 6 Prestige Car Draws, which are approximately 8 weeks apart.

The formatting of our ticket numbers has changed, and you may notice that the leading zeros on your ticket number are not displayed or printed.

For example, ticket number 1 will now show as one, in the past it would have showed as 000001. Rest assured the barrel draw will display 000001 if you have ticket number 1. All sold tickets have a equal chance of winning a prize.

We are working towards resolving this issue in a new release of the software where the 0's will be shown on the ticket.

The Victorian Commission for Gambling and Liquor Regulations has recently changed its ruling on raffle prizes. The ruling now states that a visa debit card (even without a cash withdrawal facility) is sufficiently similar to awarding a cash prize and therefore it should not be offered as a raffle prize.

Therefore if a Victorian resident were to win a prize containing a visa debit card yourtown would substitute the card with gold bullion.

There are many worthy charities which conduct Art Unions and each of these Art Unions have very different prizes and price structures. Some of these Art Unions can sell in excess of one million tickets. There are only 500,000 tickets available in most of our Prize Home Draws. If every ticket is sold, then the chances of winning First Prize (if you purchased one ticket) would be 1 in 500,000.

We are not aware of how many winners keep the Prize Home. The decision to sell or not is largely governed by individual circumstances of each winner.

The majority of yourtown Prize Homes are purchased ready built.

We generally find that winners have made the decision on which property to take well in advance. However, yourtown is aware of the difficulties faced when winners need cash in order to view both Prize Homes being offered. Where possible, a small amount of travel and/or gold is included in the First Prize package for each option, to facilitate costs towards viewing the properties. The winner will liaise with either ABC Bullion or Flight Centre to redeem prior to viewing the property or properties.

The odds of winning First Prize are directly related to the number of tickets sold in each draw. For example, if every ticket was sold in a draw of 500,000 tickets, then the odds of winning First Prize (if you purchased 1 ticket) would be 1 in 500,000.

The maximum number of tickets sold in each draw can be found in the Terms & Conditions which are available on the website or on the back of the brochure.

There are many worthy charities which conduct Art Unions and each of these Art Unions have very different prizes and price structures. Some of these Art Unions can sell in excess of one million tickets. With only 500,000 tickets available in most of our Prize Home Draws, this means you have a better chance at winning First Prize than with most other major Art Unions.

yourtown notifies all prize winners. If a current daytime telephone number is on record, it's used to contact the First Prize winner and inform them of their prize as soon as the results from the draw have been confirmed. All winners will receive their notification by registered mail. These letters are prepared immediately following the draw and mailed on the day of the draw.

When First Prize is a choice of properties, the winner has seven days from draw date to advise which prize option they would like to take. It is possible during this time to arrange an inspection of the properties.

When the lucky winner comes to collect their prize they will be met by a representative of yourtown who will take them through their new home and officially hand over the keys.

yourtown arrange the transfer of title so that the winner can move into their new home immediately!

Don't forget that everything you see in the home is included in the win, so if you do win you'd only need to pack some clothes and a toothbrush! The winner will also receive an information pack about their new home which contains lots of helpful information about their new homes.

Each year yourtown runs 10 luxury Prize Home Draws, which are approximately 5 weeks apart.

While we have loved opening the yourtown Prize Homes to our supporters and the public, the current environment has presented many additional challenges which have influenced the decision to no longer open prize homes for viewing for the foreseeable future.

In recent years we have used technologies to enable customer experiences for everyone to enjoy at anytime, anywhere like our virtual tours, videos and Facebook walkthrough video, and our friendly customer experience team are available to answer specific questions via multiple platforms.

Please allow up to 24 hours for the email to come through. Depending on your email provider security settings, your e-tickets may have been filtered to the SPAM or JUNK folder. Adding noreply@e.yourtown.com.au to your contact list will ensure all future tickets are delivered successfully to your inbox.

If you still haven’t received your ticket/s, please contact our Customer Experience Team on 1800 555 079 - they're open Monday - Friday between 8am - 7pm, and Saturday & Sunday between 9am - 2pm.

Remember, you can view your ticket numbers at any time by logging into your online account.