Feedback and Complaints Privacy Notice

yourtown values your feedback. The personal information we ask you to provide assists us to respond to your feedback, or to investigate and address your complaint.

When you lodge feedback or a complaint, you determine the type of personal information you wish to provide. If you choose not to provide personal information, such as your name and contact details, we may be unable to act upon your feedback or complaint or to reply to you.

Unless required by law, we only use your personal information to consider or investigate your feedback or complaint. With your consent, we may exchange your information with other people and/or organisations involved in the matter.

The yourtown Privacy Policy provides information about how you can access or seek changes to the information we hold about you and how you can make a privacy complaint. You can access the Policy at yourtown.com.au/privacy or phone 07 3368 3399.